About orders
Q What should I do if I haven’t received the package yet?
A If you have the logistics number of your package, you can check it on our order inquiry page. If not, please contact our customer service staff at jay_lam0924@yahoo.com.hk and we will contact you as soon as possible.
Q How do I pay for my order?
A Our website can support multiple payment methods, such as: VISA, Mastercard, AE, Apple Pay and Google Pay. Of course there is PayPal.
Q Is your website safe?
A You can rest assured that shopping in our online store is safe. We use the latest security systems and encryption software to keep your personal details such as name, address and bank details safe.
Q What should I do if I receive the wrong or damaged product?
A We are sorry to hear that you received an incorrect or damaged product. Please contact us as soon as possible at jay_lam0924@yahoo.com.hk , please include your order number, the name/product code of the item you should receive and any further details. We will contact you within 3 working days to resolve your issue.
Q Can I modify the order content?
A Once you have placed your order you cannot amend any details, our warehouse team will receive the order directly and have already started processing your order.
About shipping
Q What methods can I choose to ship my goods?
A We only provide SF express shipping , free local shipping.
Q Are there any other areas where you can schedule delivery?
A We will only ship to the following areas: Hong Kong.
Q How long does shipping usually take?
A Usually after placing an order, you will receive the product in about 2-6 working days.
About returns and exchanges
Q Do you have return and exchange service?
A Items must be returned within 30 days of receipt Items must be in good condition Items must have all tags attached and be in the original packaging Items must be returned to our Returns Center
Return address:
Room 07, 29/F
Yue Huan Court, Yu Chui Court
Sha Tin, Hong Kong
Q Will you refund the shipping cost of the item?
A Sorry, we do not offer free returns. Any return costs will be at your own expense.
Q What should I do if I receive the wrong or damaged product?
A We are sorry to hear that you received a damaged product. Contact us at jay_lam0924@yahoo.com.hk within 30 days of purchase with a picture of the faulty product and we will contact you to resolve the issue.
Q How long is the typical processing time?
A We will process your return as quickly as possible, but sometimes it can take up to 14 days to process your refund after you return the item to us. If you have not received a refund after 14 days of returning the item, please contact us immediately at jay_lam0924@yahoo.com.hk and provide proof of the postage information from your return receipt and we will investigate further.
Q How can I check the status of my return or exchange?
A Once we receive your return, you will receive an email notification. You will then also receive an email from us stating that your refund has been processed. Please note that payments may take 3-5 business days to appear in your account, depending on the card issuer.
FAQ
About Order
Q What if I have not received my order?
A If you have tracking number, you can go to our order tracking page. If not, please feel free to contact us at jay_lam0924@yahoo.com.hk for an updated on the status of an order.
Q How can I pay for my order?
A We accept the following payment cards: Visa, MasterCard, AE, Apple Pay and Google Pay. We also accept PayPal payments.
Q Is it safe to order online?
A You can rest assured that shopping with our website is safe. We use the most up to date security systems and encryption software to ensure your personal details such as name, address and bank details are kept safe and secure.
Q What should I do if I receive an incorrect or faulty item?
A We are sorry to hear that you have received an incorrect or faulty item. Please send us a message at jay_lam0924@yahoo.com.hk with your order number, the name/product code of the item you were supposed to receive and any further details. We will be in touch within 3 business days to resolve your issue.
Q Can I make changes to my order?
A Unfortunately, once you have placed your order it is not possible to amend any details, our warehouse team receives orders directly and will have already started processing your order.
About Delivery
Q What are my delivery options?
A We use SF express to ship our deliveries in Europe. You can enjoy free shipping.
Q What countries do you deliver to?
A We currently deliver to following countries: Hong Kong
Q How long does delivery take?
A Delivery typically takes between 2-6 business days.
About Return and Refund
Q What is your returns policy?
A Items must be returned within 30 days of receipt.
Items must be undamaged
Items must have all tags attached and be in original packaging
Item's must be returned to our returns center
Returns Centre:
Flat 07, 29/F
Yu Fun House, Yu Chui Court
Shatin, Hong Kong
Q Do you offer free returns?
A Unfortunately, we do not offer free returns. Any returns will be at your own expense.
Q What if my product is faulty?
A We are sorry to hear you have received a faulty product. No problem! Send our customer service team an email within 30 days of purchase at jay_lam0924@yahoo.com.hk, with images of the faulty product and we will be in touch to resolve the issue.
Q How long does it take to process my return?
A We aim to process your return as soon as possible, but on occasions it may take up to 14 days for your refund to be processed after you have returned your item(s) to us. If you have not been refunded after 14 days of returning the item(s), please contact us at abc@gmail.com with the proof of postage information from your return carrier receipt and we will investigate this further.
Q How can I track the status of my return?
A As soon as your return has been received by our warehouse team you will receive an email notification. You will then also receive an email from us to say your refund has been processed. Please note it can take 3-5 working days for the payment to show in your account, depending on the card issuer.